Last updated: Aug. 2026
Orders & Shipping
1. How long does delivery take?
Standard delivery typically arrives within 7–18 business days, depending on your location. You'll see the estimated delivery window for your order at checkout.
2. Do you ship to my country?
We currently ship to the United States, Canada, the United Kingdom, Australia, Japan, and Singapore. We hope to add more countries as we grow.
3. How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and order total. We offer free standard shipping on orders over $89.
4. How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking link. You're also welcome to visit our Track Your Order page at any time.
5. Can I change or cancel my order?
We begin processing orders shortly after they're placed. If you need to make a change, please email us at hello@herkinlife.com within 2 hours — we'll do our best to help.
Returns & Refunds
1. What's your return policy?
You may return your item within 30 days of delivery. Returns within the first 14 days are eligible for a full refund. Returns made between 15 and 30 days are eligible for a 90% refund. Our full policy is available on the Returns & Refunds page.
2. How do I start a return?
Please email us at hello@herkinlife.com with your order number and the reason for your return. We'll respond with instructions within 1–2 business days.
3. Who pays return shipping?
Return shipping is the customer's responsibility, unless the item arrived damaged or we sent the wrong item.
4. What if my item arrives damaged?
If your order arrives damaged, please email us at hello@herkinlife.com within 3 days of delivery with a few photos. We'll arrange a replacement or a full refund — your choice.
Product & Care
1. What materials does HerKin use?
Silk. Satin. Linen. Pure cotton. Thoughtful blends, including select synthetic fibers where they serve a purpose — durability, softness, or structure. Every fabric we use passes a simple test: would we want it against our own skin, in our own home, with our own pet curled up beside us? If a material feels rough, flimsy, or anything less than comforting, it doesn't make the cut.
2. Where do HerKin products come from?
Three places. Yvonne's original designs — pieces she imagined and brought to life. Carefully curated products — items we discovered and knew belonged in your home. And designs shaped by you — ideas born from the real needs and quiet wishes of our community. Every piece starts with the same question: what would make a woman and her pet feel closer, softer, more at home together?
3. How do I care for my HerKin products?
Care depends on the material — check the label on your piece. Generally: machine wash cold, gentle cycle, mild detergent. Tumble dry low or line dry. Skip the bleach and fabric softeners. Natural fibers reward you over time — they only get softer.
4. Are HerKin products safe for pets?
That's the whole reason we exist. Every material we choose, every detail we design, is made with both of you in mind. Our fabrics are durable, gentle on paws, and made to withstand the beautiful chaos of life with a pet. We do suggest keeping nails trimmed — snags happen, and love shouldn't have to be perfect.
5. What makes HerKin different?
We don't design for "pet owners." We design for women who've spent years giving everything to everyone else — and for the one creature who's never once asked for anything in return. Every HerKin piece comes from one of two places: Yvonne's original sketches, or something we found and knew had to be in your home. Every piece is made for two — you and your pet — because your comfort and theirs belong in the same space. Not separate products. Not an afterthought. One product, one moment, shared.
Payment & Security
1. What payment methods do you accept?
PayPal and major credit cards. Every transaction is encrypted — your information stays yours.
2. Is my information safe?
Yes. SSL encryption on every page. Industry-standard security. And a simple promise: we will never sell your data. Our Privacy Policy has the full picture.
3. Do I have to pay customs or duties?
Customs policies depend on your country. Any import duties, taxes, or fees are your responsibility. Our Shipping Policy has links to your country's customs authority so you can check before you order.