Last updated: Aug. 2026
Every HerKin order is packed by hand and shipped from our studio to your door. Here's everything you need to know about how it works — and when to expect your package.
1. Where We Ship
We currently ship to:
• United States
• Canada
• United Kingdom
• Australia
• Japan
• Singapore
We hope to add more countries as we grow. If you're somewhere else and would love to bring HerKin home, drop us a note at hello@herkinlife.com — it helps us know where to go next.
2. Shipping Rates & Delivery Times
We ship every order from our studio to the following countries. Shipping costs are calculated at checkout based on your delivery address and order total.
Standard delivery typically arrives within 7–18 business days, depending on your location. Expedited options may be available at checkout for select destinations.
Enjoy free standard shipping on orders over $89.
The exact rate and estimated delivery window for your order will be displayed at checkout before you complete your purchase — no surprises.
3. Processing Time
We process orders within 1-3 business days of receiving them. During a new collection launch or the holiday season, this may stretch to 5 business days — we'll post a notice on the site if that's the case.
You'll receive a confirmation email as soon as your order ships, with a tracking number so you can follow its journey.
4. Pre-Order Shipping
Items marked as pre-order ship on the estimated date stated on the product page. This date is our best estimate — pre-orders are made in batches, and timing can shift slightly. If there's a significant change to your estimated ship date, we'll email you right away.
5. Tracking Your Order
As soon as your order leaves our studio, you'll receive an email with a tracking link. You can follow your package from us to your doorstep.
If your tracking hasn't updated in several days, don't worry — international shipments sometimes pause at customs or transit hubs. If it's been more than 5 business days with no movement, reach out and we'll look into it for you.
6. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or handling fees when they arrive in your country. These charges are determined by your local customs authority and are the buyer's responsibility.
At checkout, you'll see an estimated duty range for your shipping country — this is a general guideline, not a precise calculation. Actual charges are assessed by customs at the time of import and may differ from the estimate shown.
Important: These percentages are general estimates based on typical rates for this product category and may vary depending on how your local customs officer classifies the item. The actual duties and taxes assessed at import are outside our control and are set solely by your customs authority.
These estimates are for reference only. For an accurate assessment, please consult your local customs authority before ordering. Carrier-specific customs resources:
• US: cbp.gov
• Canada: cbsa-asfc.gc.ca
• UK: gov.uk/goods-sent-from-abroad
• Australia: abf.gov.au
• Japan: customs.go.jp
• Singapore: customs.gov.sg
HerKin does not collect or remit these charges — they are between you and your country's customs agency. Any duties or taxes assessed at delivery are solely your responsibility.
7. Lost or Delayed Packages
We do everything we can to get your order to you on time, but once a package leaves our studio, it's in the hands of the carrier. If your order hasn't arrived within 20–25 business days after shipping (depending on your destination), please reach out to us at hello@herkinlife.com and we'll work with the carrier to track it down. If a package is confirmed lost, we'll send you a replacement or issue a full refund — your choice.
8. Incorrect Addresses
Please double-check your shipping address at checkout. If you realize there's a mistake after placing your order, email us immediately at hello@herkinlife.com. If your order hasn't shipped yet, we can update the address.
Once a package has shipped with an incorrect address provided by the customer, we're unable to redirect it or issue a refund if it doesn't reach you. We'll do our best to help, but ultimately the address you enter is the one we ship to.
9. Customs Rejection & Refused Delivery
Each country has its own import rules, and occasionally a package may be held or rejected by customs. If this happens:
• If customs rejects a package due to unpaid duties or taxes — you will be responsible for any return shipping fees and customs charges incurred. These costs will be deducted from your refund.
• If a package is rejected because it violates the destination country's import regulations — we'll notify you and work with the carrier to recover the package. Any return fees will be your responsibility.
• If you refuse delivery of a package — you will be responsible for the return shipping costs and any associated customs fees. These charges will be deducted from your refund.
• If a refused or rejected package cannot be returned to us — unfortunately, no refund can be issued.
We know this sounds formal. The short version: please be aware of your country's import rules, pay any duties promptly, and don't refuse delivery of a package you've ordered. If you're ever unsure, reach out to us before ordering — we'll help as best we can.
10. Events Beyond Our Control
HerKin is not responsible for delays or failures caused by events outside our reasonable control. This includes — but isn't limited to — customs holds, extreme weather, natural disasters, carrier service disruptions, public health emergencies, or regulatory changes.
If a delay of this nature affects your order, we'll let you know as soon as we can and work with the carrier to resolve it. But we can't issue refunds for delays caused by circumstances beyond our reach.
11. Questions About Your Order?
We're here. Send us a note anytime — we read every message and respond within 1-2 business days.
Email: hello@herkinlife.com
Your order matters to us. Every package that leaves our studio carries a little piece of our story, and we want your experience to be nothing short of wonderful.